Shipping Policy

Last Updated: August 8, 2026

At Brivelle, we are committed to providing a smooth and reliable shipping experience for every order.

Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may take longer than usual.

2. Shipping Times

Estimated delivery times are:

Standard Shipping: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, holidays, and other circumstances outside of our control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Brivelle may offer promotional free shipping or other shipping discounts.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Please allow some time for the tracking information to become active in the carrier's system.

Tracking updates may occasionally take several business days to appear.

5. Customs, Duties, and Taxes

Depending on the destination country, your order may be subject to customs duties, import taxes, VAT, or other fees.

Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Brivelle does not control these charges and cannot guarantee whether they will apply to a particular order.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may be required to reship the order.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Delayed Orders

Although we work with shipping providers to ensure orders are delivered as quickly as possible, delays may occasionally occur.

Possible causes of delays include:

• Carrier delays.

• Customs inspections or processing.

• Severe weather.

• Public holidays.

• High shipping volumes.

• Incorrect or incomplete address information.

• Other circumstances beyond our reasonable control.

If your order is taking longer than expected, please contact our customer support team with your order number so we can assist you.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, and the delivery location.

If you still cannot locate your package, contact us so we can help investigate the situation.

9. Multiple Items

If your order contains multiple products, your items may arrive in separate packages depending on product availability, fulfillment location, and shipping carrier.

You may therefore receive different tracking numbers for the same order.

10. Delivery Address

We currently ship to the destinations available during checkout.

We cannot guarantee delivery to locations that are not supported by our shipping carriers.

11. Contact Us

If you have any questions regarding your order or our shipping policy, please contact Brivelle through the customer support information available on our website.

Brivelle